Delivery policy

Shipping:

OUDAK orders to Riyadh are processed and shipped within 1-3 business days.

Orders to any other cities in KSA or GCC countries are processed and shipped within 3-6 business days.

Delivery:

You will be charged for delivery 25 SR for any destination in KSA.

You will be charged for delivery 35 SR for GCC countries.

Cash on Delivery (only in KSA):

Additional charge of 19 Saudi Riyals for Cash on Delivery.

*Please note that when placing your online orders for delivery during the Holiday season (EID, Ramadan, Saudi National Day; shipments may experience additional processing days

Return & Refund

At OUDAK we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. We are glad to accept returns, refunds will be credited to the original form of payment. The following rules apply:

  • Contact us by email: [email protected] or whatsapp: +966 920035545
  • Returns are accepted within 7 days of receipt.
  • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, with original tags and packaging (if applicable).otherwise the returned will not be accepted.
  • Delivery Charges of the returned products will be the responsibility of the customer.
  • Please allow 10 to 14 days for processing your return.